This course is specifically designed for sales professionals, account managers, sales managers, pre/post sales engineers, field support and service managers, channel managers, and channel support professionals.
Review the major voice/data network configurations that are used in enterprise environments, and the mix of equipment and network services that are used to support them. This includes local and wide area considerations for both wired and wireless enterprise applications.
Understand the fundamental differences between circuit and packet communications and the challenge involved in providing quality of service (QoS) in a packet network.
Review the major quality issues that must be addressed in a VOIP network, and compare the challenges involved in supporting local versus wide area VOIP solutions.
Learn how LANs are configured, understand the cabling choices, how virtual LANs (VLANs) and traffic priority work, and how LANs must be configured to provide enterprise-quality telephony.
Investigate wireless LAN technology, how they augment wired LAN, and the special challenges involved in supporting IP voice in a WLAN and WLAN/cellular convergence.
Learn how the Internet is organized, the nature of a "best effort" service and the challenge of support high quality voice services in that environment.
Understand the range of security issues that come into play with data networks and define the role of firewalls, intrusion detection systems, and the other tools to combat them.
Understand the QoS and security capabilities of MPLS, and how this new type of IP service can impact the quality of voice and video services.
Review the full range of packet switching services that can be used to support IP voice from frame relay to Metro Ethernet.
See how local capabilities like 802.1p must be integrated with wide area service features like MPLS QoS to insure end-to-end service quality.
Understand the difference between enterprise and public Internet telephony, and how IP telephony is being adopted in each of those areas.
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