Designing business-capable VOIP and converged networks requires a comprehensive
understanding of the components, technologies, and the tradeoffs. Network professionals
must be familiar with switching and routing technologies as well as the quality
of service (QoS) functions that will be necessary to ensure enterprise grade voice
services. This program is designed to provide you with the comprehensive background
you will need to work effectively with both local and wide area VOIP systems.
Communications analysts/managers, equipment vendors, and carrier representatives who need a detailed, business-oriented understanding of VOIP applications, services, and technologies.
Prepare you with a detailed understanding
of the technologies that are involved in VOIP and how they
should be implemented to ensure an enterprise-grade VOIP solution.
Review the OSI Reference Model and the major TCP/IP
protocols that are used to support data and IP telephony, both media (e.g.
RTP, UDP) and signaling (e.g. H.323, SIP).
Overview the security issues surrounding IP telephony,
the major vulnerabilities, attack strategies, and the essential elements
in a defense in depth security strategy
Describe in detail the technologies used in converged
networks including packet shaping, QoS coordination, voice/video coding,
signaling systems, and how they must be configured to insure optimal performance.
Identify the major quality issues that come into play
with IP telephony, the required performance levels we must maintain, and
the standard mechanisms for measuring voice quality.
Describe the configuration of hybrid versus IP PBX systems,
and the issues involved in configuring local area networks to support voice
services.
Overview the 802.11/Wi-Fi technology used in wireless
LANs, and identify the capacity, security, quality of service and other
features required for WLAN voice.
Compare the full range of wide area data services including
MPLS VPNs, and their general capabilities, pricing elements, and their
suitability for voice.
Understand the overall process of troubleshooting a
VOIP network, the types of tools that are available, the typical problems
encountered, and their likely causes.
Problems: Transmission errors, packet loss, jitter buffer settings, configuration
errors, port settings, QoS mapping errors, hardware failures, service failures,
station class of service settings
Problem logging, tracking, and follow-up procedures
Michael Finneran, President, dBRN Associates, Inc. Gary Audin, President, Delphi, Inc. Jeff Buckwalter, Assoc. Professor, University of San Francisco Zachary Cohen, Principal, Briarwood Associates Harvey S. Hershkowitz, President, Harvey S. Hershkowitz Associates, Inc. Buddy Shipley, President, Shipley Consulting International
Register online or call 1-800-227-1234 to attend and of the following public sessions of this training program:
View detailed course outline 
