VOIP II: Deploying and Best Practices in the Enterprise
| Course Type: |
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| *This course is offered both as a public and on-site course. |
| Duration: 2 Days |
Price: Public Sessions: $1195. |
Who Should Attend
VOIP implementers and operators, telecom managers, IP network designers, voice admins, Internet admins, investment bankers, Intranet managers & administrators, network designers, carrier, ISP and vendor personnel.
What You Will Learn
- Become aware of the best practices for successful VOIP/IPT deployment
- Examine the requirements for a converged voice and data network.
- Understand how the TCP/IP protocols, routers and MPLS operate in a converged environment.
- Plan the procurement of an IP Telephony solution.
- Learn how to evaluate the range of IP PBX products.
- Compare IP PBX and IP phone products, services, and recent developments from companies such as Cisco, Nortel, 3Com, Avaya, Siemens and ShoreTel
- Determine how to reorganize for a converged IT staff and the new job descriptions
- Assess the LAN and closet requirements for VOIP.
- Learn how to manage WAN bandwidth, performance and MPLS services
- Understand how to measure voice quality
- Evaluate IP-PBX and IP phone security and the new threats behind the firewall.
- Examine real troubleshooting performance issues.
- Analyze the failures and problems that will arise in an IP Telephony operation.
- I. VOIP/IPT Refresher
- Defining VOIP and IPT
- VOIP transmission
- The IP PBX
- IP Phones and softphones
- Signaling standards (H.323, SIP, MGCP)
- Voice compression standards (G.7XX series)
- TCP/IP Networks and Protocols
- Internet protocols (IP/ICMP)
- Transport protocols (TCP/UDP)
- Application support (FTP, SMTP, Telnet, HTTP)
- Application Program Interfaces (TAPI, TSAPI, CSTA)
- Network management (SNMP, RMON, MIB)
- VOIP Through Routers and MPLS
- Functions and operation
- Protocol support (RIP, OSPF, EIGRP)
- Performance issues
- MPLS technology
- MPLS service and QoS
- Signaling Protocols
- Session Initiation Protocol (SIP)
- Session Description Protocol (SDP)
- H.323
- MGCP
- MEGACO/H.248
- Planning for the Procurement
- When and how much VOIP/IPT
- What are the benefits?
- IT staff and use impact
- Emerging applications
- Unified Communications (UC)
- Changes in the MDF and IDF
- Phasing in VOIP/IPT products
- Calculating the Total Cost of Ownership (TCO)
- Predicting the Return On Investment (ROI)
- How to Evaluate VOIP/IPT Products
- Hardware issues
- Software considerations
- Standard vs. proprietary designs
- Legacy integration
- VOIP network management
- Product acceptance testing
- RFP Development
- The VOIP/IPT Products
- The State of the Market - 2007
- Vendor architectures
- Legacy vendor IP PBX designs
- Data vendor IP PBX designs
- IP phones and softphones
- Product comparisons for 2006
- Independent product evaluations
- The VOIP/IPT Organization
- IT organizations
- Convergence issues
- Staff skills and certification
- Expanded IT responsibilities
- New job descriptions
- Organizational best practices
- Preparing the LAN and Closets
- LAN site survey
- Closet design
- LAN switch upgrades for QoS and security
- Cabling changes
- Power over Ethernet (PoE), 802.3 af/at
- Power and air conditioning requirements
- Implementation best practices
- WAN Assessment
- What to measure
- Data network traffic
- Capacity and bandwidth availability
- Network assessment tools
- Vendor assessment services
- Design best practices
- Managing Bandwidth, MPLS and Performance
- Predicting bandwidth consumption
- Call Admission Control (CAC)
- MPLS bandwidth prediction
- MPLS limitations
- Improving performance (delay, jitter, packet loss)
- QoS techniques (DiffServ, MPLS. RSVP…)
- Network management system changes
- Performance best practices
- Security: In Front and Behind the Firewall
- Security considerations
- VOIP as an application
- Internal Network Vulnerabilities
- Securing the Phone
- Securing the Call Server
- Where are the Firewalls?
- Common Vulnerabilities and Exposures (CVE)
- Website resources
- Security best practices
- Voice and Call Quality
- How voice quality is influenced by IP network operation
- Voice quality challenges
- Voice conversation quality (MOS)
- Network impairments
- IETF standards
- ITU standards
- Troubleshooting Performance Problems
- Measuring Data Network Performance
- RTCP and RTCP XR Standards
- E-Model Standard
- Performing a Network Assessment
- Tools for Assessing Network Performance
- Performance management tools
- Best Practices
- Fault Management and Troubleshooting
- Data Network Problems
- DHCP, DNS and NAT Problems
- Firewall and Security/Attack Issues
- Call Servers and Signaling
- Gateways (voice and signaling)
- IP Phones (voice and signaling)
- Softphones (voice, signaling and applications)
- Software and Configurations
- Problem Scenarios and solutions
- Tools for Troubleshooting
- Best Practices
REFERENCES
WEBSITES
GLOSSARY
ARTICLE REPRINTS
Course Leaders:
Gary Audin, President, Delphi, Inc.
Harvey S. Hershkowitz, President, Harvey S. Hershkowitz Associates, Inc.
Register online or call 1-800-227-1234 to attend and of the following public sessions of this training program:
Jun 18-19, 2008 -
San Francisco
Save on travel, tuition and course development costs and focus on the specific challenges faced by your organization.
For a free, no-obligation proposal, contact Rod Marckese:
Email:
Phone: 800/227-1234 or 630/986-1432, ext. 109
Web:
Use our Online Form
What Attendees Had to Say:
“Instructor is brilliant and makes the class interesting. He promotes
discussion on the topics, making sure that students understand the concepts.”
—Laura Smith-Keiter, Advisory Sales Representative, Siemens BCS
View detailed course outline
