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  Course List — Public

Free Webinars

View Any of the Following BCR/VoiceCon Webinars

Voice over IP (VOIP) and IP Telephony

Course Type:
Public
Onsite
*This course is offered both as a public and on-site course.
Duration: 2 Days Price: Public Sessions: $1195.
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Who Should Attend

Telecom managers, voice administrators, Internet administrators, investment bankers, intranet managers & administrators, network designers, carrier, ISP and vendor personnel.

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What You Will Learn

  • Explore the enabling technologies, standards, and applications for IP Telephony and voice over packet networks.
  • Understand voice digitization over packet networks and review important standards such as H.323 and SIP.
  • Analyze the advantages and disadvantages of circuit-switched vs. packet-switched voice networks.
  • Explore the true potential of multimedia applications, combining voice, data, and video.
  • Review the business applications that justify voice-over technologies.
  • Understand the limitations of voice over technologies, and avoid costly mistakes.
  • Evaluate IP-PBX and IP phone features and products.
  • Examine real world implementation, security and troubleshooting issues.
  • Learn to tune networks and improve voice over performance.
  • See what the VOIP future will be including Voice over WLANs.
  • Review products and services from companies such as Cisco, Nortel, 3Com, Avaya, Siemens, Alcatel and NEC.

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  View detailed course outline



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Course Leaders:

Gary Audin, President, Delphi, Inc.
Harvey S. Hershkowitz, President, Harvey S. Hershkowitz Associates, Inc.

 

Register Today
Register online or call 1-800-227-1234 to attend and of the following public sessions of this training program:

Jun 16-17, 2008 - San Francisco
 
Save on travel, tuition and course development costs and focus on the specific challenges faced by your organization.

For a free, no-obligation proposal, contact Rod Marckese:
Email:
Phone: 800/227-1234 or 630/986-1432, ext. 109
Web: Use our Online Form
BCR Training

What Attendees Had to Say:

“Instructor is very knowledgeable and interested in our learning level. Kept the information at a level we could understand and added extra information.”

—Nancy L. Combs, Call Center Manager, Kentucky Utilities